Refund Policy

We are committed to transparency and customer satisfaction. Learn exactly how our refund process works and what guarantees we offer.

Last Updated: February 2025 | This policy applies to all Curaçao DI Card processing services

1. Service Guarantee Overview

We stand behind our service. If your Curacao DI Card (DI Card) application is rejected by Curacao authorities after we've completed the processing, you are eligible for a full refund of the service fee.

Our service has a approval rate based on proper document submission. Rejections are rare and typically occur only due to:

Incomplete or incorrect passenger information provided by the traveler
Invalid passport data
Fraudulent document submission
Changes in Curacao immigration policy (force majeure)

2. Service Pricing & What You're Covered For

Standard Service - $49.99

Processing time: 24 hours or less

Refund Coverage: Full refund if application is rejected by Curacao authorities

Includes: Document preparation, submission to Curaçao authorities, email delivery of approved document

Fast Service - $69.99 ($49.99 + $20)

Processing time: 4 hours or less

Refund Coverage: Full refund of entire amount ($69.99) if application is rejected

Includes: Priority processing, priority customer support, expedited Curacao authority submission

Ultra Premium Service - $99.99 ($49.99 + $50)

Processing time: 1 hour or less

Refund Coverage: Full refund of entire amount ($99.99) if application is rejected

Includes: Immediate processing, 24/7 dedicated support, white-glove document verification, re-submission guarantee

3. When You're Eligible for a Refund

You are eligible for a full refund if:

Your application is officially rejected by Curacao Immigration authorities
We receive official notification of rejection within 30 days of processing
You have provided accurate and truthful information during the application
You submit a refund request with evidence of rejection within 60 days

4. When You're NOT Eligible for a Refund

Refunds will not be issued for:

Change of mind: If you no longer want the document but it was approved and delivered
Document expiration: If you do not use the approved document within its validity period
Incorrect information: If the rejection is due to false or incomplete data you provided
Fraudulent use: If you attempt to use the document fraudulently
Personal decision: If you decide not to travel to Curacao
Payment disputes: Chargebacks or disputes filed with your payment provider (we reserve the right to take legal action)
Technical delays: If you miss your travel date due to failure to check your email

5. How to Request a Refund

Step 1: Gather Your Rejection Notice

Obtain the official rejection email or document from Curacao Immigration authorities that clearly states your application was rejected.

Step 2: Contact Our Support

Email us at [email protected] with the subject line: "REFUND REQUEST - [Your Application ID]"

Step 3: Provide Documentation

Include in your email:

Your original application ID
Screenshot of rejection from Curacao authorities
Your original payment confirmation
Your email address used for the application

Step 4: Review (2-3 Business Days)

We will review your claim and verify the rejection with Curacao authorities if necessary.

Step 5: Refund Processing (5-7 Business Days)

Once approved, we will process your refund to your original payment method within 5-7 business days.

6. Refund Timeline

Submission

Send refund request with documentation (immediate)

Initial Review

2-3 business days for documentation review

Verification

Up to 1-2 days for Curacao authorities verification (if needed)

Refund Processing

5-7 business days for funds to appear in your account

Total timeline: 8-13 business days from submission to funds in your account. Please note that your bank may take an additional 1-3 business days to process the incoming funds.

7. Refunds by Payment Method

Credit Card / Debit Card: Refund will be credited back to your card within 5-7 business days.

Digital Wallets (PayPal, Stripe): Refund will be processed to your wallet account within 3-5 business days.

Bank Transfer: If you used bank transfer, we will send a wire transfer refund within 7-10 business days.

*Bank processing times vary by financial institution. We are not responsible for delays caused by your bank.

8. Special Circumstances

Partial Refund (Re-submission)

If your application is rejected due to a correctable error and you want to re-submit with corrected information, we offer a 50% discount on re-submission fees. You will pay only half the original service fee for the new application.

Force Majeure (Government Policy Changes)

If Curacao's government changes the entry requirements or stops accepting DI Card applications, full refunds will be issued automatically to all affected customers within 14 days.

System Failure on Our End

If your application is lost or not submitted due to our technical failure, we will reprocess it at no cost or issue a full refund at your choice.

9. Dispute Resolution & Chargebacks

Please do NOT file a chargeback with your bank or payment provider. Doing so will:

Violate our Terms of Service
Result in immediate account termination
Incur additional fees and legal action
Make you ineligible for future refunds

Instead, please use our official refund process above. We handle legitimate refund requests within 8-13 business days.

10. Questions About Our Refund Policy?

If you have questions or need clarification about our refund policy, please contact us:

Email: [email protected]

Phone: +371 28 938 546

Response time: Within 24 hours on business days