Privacy Policy

1. Who We Are

This Privacy Policy describes how the operator of this website ("we", "us", "our") collects, uses, and protects the personal information of users ("you") of the Curaçao Digital Immigration Card (DI Card) application service. We are a private third-party agency that assists travelers with the preparation, review, and submission of the DI Card. We are not affiliated with the Government of Curaçao or any official immigration authority.

2. Information We Collect

We collect only the information necessary to provide our service:

• Identity and travel data: Name, date of birth, nationality, passport number and details, travel dates, flight information, accommodation address.
• Contact data: Email address, and optionally phone number.
• Payment data: Payment is processed by secure third-party providers; we do not store full card numbers. We may retain transaction references and amounts for accounting and support.
• Technical data: IP address, browser type, device type, and pages visited, for security and improving the site.

3. How We Use Your Information

• To prepare, review, and submit your DI Card application to the relevant authorities.
• To communicate with you about your application (status, approval, or requests for clarification).
• To process payments and issue refunds where applicable.
• To comply with legal obligations and respond to lawful requests.
• To improve our website and service (e.g. analytics in anonymized form).

4. Legal Basis (GDPR)

If you are in the European Economic Area, we process your data on the basis of: (a) performance of a contract (providing the DI Card service you requested); (b) our legitimate interests (security, fraud prevention, improving our service); and (c) where required, your consent. You may withdraw consent where it is the only basis, without affecting the lawfulness of processing before withdrawal.

5. Sharing of Information

We may share your data only: (a) with the relevant Curaçao or immigration authorities to complete your DI Card application; (b) with payment processors to process your payment; (c) with IT or support providers under strict confidentiality; (d) when required by law or to protect our rights. We do not sell your personal data.

6. Cookies and Similar Technologies

We use cookies and similar technologies for essential operation (e.g. session, security), preferences, and to understand how the site is used. For details, see our Cookie Policy. You can set your browser to reject non-essential cookies; some features may not work fully.

7. Data Retention

We retain your application data for as long as needed to provide the service, handle refunds or disputes, and to comply with legal obligations (e.g. tax, immigration). After that, we delete or anonymize your data.

8. Security

We use industry-standard measures (including SSL encryption and secure storage) to protect your data. No transmission over the internet is completely secure; we cannot guarantee absolute security but we take your privacy seriously.

9. Your Rights

Depending on your location, you may have the right to: access your data, correct it, request deletion, restrict or object to processing, data portability, and to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below (no link—use the email and phone as plain text).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.